Frequently asked questions
Where are you located?
I’m a small artist from Portugal!
How long does it take to ship my order?
Usually, I go to the post office 1-2 times a week. So after your order is made it can take up to 1-3 business days to be shipped.
How long does it take to my order to arrive after its shipped?
During check out you can choose which shipping option you prefer, standard or with tracking, and the approximately delivery days for your location.
What is your exchanges, returns and refunds policy?
If your order hasn’t been shipped yet I can give you a full refund. After that you will need to wait for the order to arrive and ship it back to me so I can give you the refund.
You bought from my shop but had an issue with any of the products? Please contact me and I’ll help you out.
Can I wholesale your products?
Yes! If you are a physical or online store who’s interested in selling my merchandise please contact me via email: firstname.lastname@example.org.
I’ll provide you my wholesale products catalog.